Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at djistore-malaysia.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

For the sake of prompt deliveries, we will use G-Dex as our main courier service company. Customers will receive related information regarding their orders as to the courier service used, tracking numbers and time of delivery.

Shipping fees are calculated based on destination and total parcel weight. Rates start from RM6 for West Malaysia and RM17.90 for East Malaysia.

For special shipping requests, please contact DJI Support. Please confirm your address before payment. If you enter the wrong address, please contact DJI Support in a timely manner. We will contact logistics personnel to solve the problem. DJI orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

As DJI products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact DJI Support.

Once you (or someone else on your behalf) signs for the item, DJI will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact DJI Support within 24 hours after you receive the package so that we can resolve the problem immediately.